Hours & Location

Hours & Locations

24/5 Telephone Technical Support Service

Kerio Connect, Kerio Control, Kerio Operator and Kerio Cloud customers can contact support during business hours on the phone numbers listed below.

United States | +1 512-961-4675

United Kingdom | +44 1766 210118

Czech Republic | +420 228886583

Russia | +7 4996481538

Australia | +61 7 3063 4003


For more information and technical support resources, visit the GFI Support Area.

Technical Support Policies

Technical Support Policies

Our technical support team is dedicated to provide you quality, valuable and timely service.

Complimentary 90-day "Installation Period" Support

To assist you during the installation phase of Kerio products, we offer complimentary 90 day unlimited  support after product registration. If a problem arises after the initial 90 days, and is determined to be caused by a bug or other flaw in the Kerio product, that support incident is free.

Valid Software Maintenance - 2 free incidents

With valid annual Software Maintenance, each license is entitled to 2 free support incidents. Further incidents will be charged $80 per incident.  Free incidents expire with the Software Maintenance period, if unused.

Ongoing Support Options

After the Installation Period, you have the following options:

Kerio Certified and Preferred Partners

Kerio Certified and Preferred partners are required to maintain active technical certifications on our products—the same certifications that our internal support engineers must maintain.
Find a Kerio Partner >>

Kerio Knowledge Base

Articles developed by our training and support team to help solve your technical questions.
Visit the Kerio Knowledge Base >>

Kerio Product Forums

An online community of customers, partners and Kerio employees who discuss the latest developments and questions about our products. Browse the Kerio Product Forums >>

Kerio Technical Support Engineers

Technical Support is offered from Kerio support engineers for $80/incident.  

For more information: Support FAQ | Terms and Conditions

Kerio Partner Support

Technical Support is available free of charge to all Kerio Partners. When you submit a support incident via the incident wizard below or over the phone, you will be asked for a Partner Support ID, which you can find in the Kerio Partner Portal.

Submit Support Incident

Submit an Incident

Product Subtabs - Operator

The benefits of IP-based telephony

In this webinar you will learn how an IP-based PBX systems such as Kerio Operator can significantly reduce costs and improve communication for businesses.
REGISTER »

Provisioning and management of devices

In this webinar you will learn how to provision and manage your phones with Kerio Operator.
REGISTER»

Datasheet: Kerio Operator

Overview of Kerio Operator, highlighting the many features and benefits. LEARN MORE »

Case Study: Jacobs Media

Jacobs Media decreased annual telecommunications costs by 75% with a quick and easy setup. LEARN MORE »

  • "Kerio Operator makes my life so much easier, what more can you ask for?"
    Sandy Griffin, Chief Engineer
    Jacobs Media
  • "Kerio Operator is, without question, the best value for a PBX I've ever used."
    Brad Landers, CTO
    Electronic Auction Services

Product Subtabs - Control

Kerio Control

Best practices for securing your network with Kerio Control

In this webinar you will learn best practices for securing your network and protecting it against threats from the Internet like ransomware, kryptolockers, DoS attacks, brute force, viruses etc.
ON-DEMAND »

Kerio Control

Kerio Control Statistics and Reporting

In this webinar we will present and demonstrate the Kerio Control Statistics reporting module, alerts and more
ON-DEMAND»

Kerio Control Datasheet

Overview of Kerio Control, highlighting the features and benefits. LEARN MORE »

Kerio Control NG Series Hardware Appliance Datasheet

Overview of Kerio Control Hardware Appliance, highlighting the features and benefits. LEARN MORE »

McDonald's Case Study

Kerio products have always played an important role in McDonald's in the Czech and Slovak Republics. LEARN MORE »

Yachtcomputing Case Study

Kerio Control's usage and traffic statistics put it at the top of the list for the yacht. LEARN MORE »

  • "The bandwidth management and QoS in Kerio Control provides a real benefit in letting us track our client SLAs while providing them with a speedy connection."
    Senecca Miller, President and CEO
    Xi3 Technology Group
  • "Next to improved security, we find that our customers who deployed Kerio Web Filter also saw immediate gains in employee productivity."
    David Denchik, CEO
    Triton Technical

Product Subtabs - Connect

Kerio Connect

Protecting your Kerio Connect Server from Spam and Mail Abuse

In this webinar you will learn about the various types of spam, how spammers operate, and what you can do to protect your email system from spam and mail abuse.
REGISTER »

Kerio Connect

Using Common Clients with Kerio Connect

In this webinar you will learn about the configuration of common clients with Kerio Connect. Additionally, you will learn how to optimize the user experience.
REGISTER »

Kerio Connect datasheet

Datasheet: Kerio Connect

Overview of Kerio Connect, highlighting the many features and benefits. LEARN MORE »

Kerio Connect datasheet

White Paper: Migrating from SBS?

Five Questions You Must Consider REGISTER »

  • "Kerio Connect goes above and beyond its competitors to provide a remarkably consistent administration experience across the web."
    Brandon Carter Meixel, Mission Engineer
    Rocket Science Consulting
  • "Exceeding our client’s expectations requires immediate response times to changes - from project deadlines to creative revisions. Kerio Connect keeps us in constant sync."
    Michael Borosky, Creative Director
    Eleven

Kerio Partner Program Overview

Join Kerio’s global network of more than 6,000 IT consultants and resellers. Our award-winning partner program provides everything you need to succeed and build a great business.

Products Designed for the Channel

Kerio Connect, Kerio Control and Kerio Operator are powerful and secure. Yet they are easy to set up and administer. You’ll spend less time and money on managing customers -- and sign higher-profit service contracts. We designed all three products for cross-platform environments and to provide a variety of deployment options. With Kerio, you can easily deliver the right solution to meet unique customer needs.

Marketing Tools to Attract New Business

Fill your pipeline with qualified leads. Our online lead-generation engine collects, qualifies and distributes leads to our qualified partners. Our marketing programs feature campaigns targeted at small and mid-sized businesses. And we offer our partners a wide range of professionally designed and written marketing collateral. Learn more about the Kerio Partner Program levels.

Sales Assistance That Closes Deals

The Kerio Channel Sales Team facilitates deals throughout the entire sales cycle. Our sales engineers provide the technical expertise required to close a sale. Easy access to online order management allows you to track invoices and sales history and stay up to date on all-important margin and license renewal information.

The Technical Support & Training You Want

Access an extensive menu of technical and training resources. Receive phone and email ticket support (Certified and Preferred partners can join a dedicated email queue.). Evaluate, demonstrate and use Kerio products and add-ons with fully loaded “not for resale” licenses. Boost your knowledge through seminars, webinars and online instruction. Learn more about the Kerio Partner Program certification requirements.

A Community That Helps You Thrive

Come together to learn from other consultants and resellers. Attend Kerio-sponsored events and exclusive partner-only forums to increase your knowledge and interact with your peers. Join Kerio on Facebook, LinkedIn and Twitter. Share your opinions through periodic surveys and benefit from the opportunity to participate in product beta testing.

Kerio Grey Award Block

Kerio Technologies
>   Winner of CRN's Five Star Partner Program
Kerio Technologies

Kerio Partner Program Links

  • "As I have said to customers so many times, I don't recommend Kerio because I happen to sell it. I recommend it because I like the product and the attitudes and actions of the company behind it."
    Tony Lawrence, President
    A.P. Lawrence
  • "Becoming a hosted email provider with Kerio Connect really helped start our business. Many organizations experience the same pains with Exchange that we knew all to well."
    Nick Hoague, Co-founder
    OnePointSync

Kerio Operator What's New

Latest version:

2.6.4
Released on:

Sep 25 2018

Please read the Release History.

Introducing Operator 2.6.4

This version of Kerio Operator contains mostly various bug-fixes for the both Administration and Kerio Phone client.

Release history

The Kerio Operator Release History is available at

http://www.kerio.com/support/kerio-operator/release-history.

Feedback

To discuss the new features visit the Kerio Operator forum: forums.kerio.com.

To give feedback for the new features, see Providing feedback for Kerio products.

Open Source Software Notice

Kerio Operator includes open source software. The complete open source code packages of these components are available in Kerio Software Archive at http://download.kerio.com/archive/.

Legal Notice

snom® is a registered trademark of snom technology AG.

Linksys® is a registered trademark of Cisco Systems, Inc.

Cisco® is a registered trademark of Cisco Systems, Inc.

Polycom® is a registered trademark of Polycom, Inc.

Salesforce® and Salesforce.com® are registered trademarks of salesforce.com, Inc.

Grandstream® is a registered trademark of Grandstream Networks, Inc.

Aastra® and Mitel® are registered trademarks of Mitel Networks Corporation.

Kerio Connect Administration API Release History

Kerio Connect Administration API Release History

Kerio Connect 8.0.0 - December 4, 2012

Please note that Administration API for Kerio Connect is still in beta.
Changes appropriate for API version number: 134217729 (obtained by Version.getApiVersion).

Added Files

  • UnitySignOn.idl

Removed Files

None.

Added Methods

  • Content.testGreylistConnection

Changed Methods

  • Alias.create - change output parameters
  • Domains.testDomainController - change input parameters
  • IpAddressGroups.create - change count of output parameters
  • Resources.create - change count of output parameters
  • TimeRanges.create - change count of output parameters
  • Users.create - change count of output parameters
  • UserTemplates.create - change count of output parameters

Removed Methods

  • AdvancedOptions.testUnitySignOnConnection

Changed Structures

  • AdvancedOptions.idl

    Added datatype:

    • enum WebMailLoginMode

    Changed datatype:

    • struct AdvancedOptionsSettings
    • struct WebMailOptions

    Removed datatype:

    • struct UnitySignOn
  • Content.idl

    Added datatype:

    • struct Greylisting
    • enum GreylistingState

    Changed datatype:

    • struct CustomRule
    • struct AntiSpamSettings
  • Domains.idl

    Added datatype:

    • struct DirectoryServiceConfiguration

    Changed datatype:

    • struct DirectoryService
    • struct DirectoryServiceAuthentication 
  • Server.idl

    Changed datatype:

    • struct AlertName
  • SharedStructures.idl

    Added datatype:

    • struct Credentials
  • Smtp.idl

    Changed datatype:

    • struct SmtpServerSettings
  • Statistics.idl

    Added datatype:

    • struct GreylistingStats

    Changed datatype:

    • struct ServerStatistics

Kerio Connect 7.4.3 - August 22, 2012

Please note that Administration API for Kerio Connect is still in beta.
Changes appropriate for API version number: 117702657 (obtained by Version.getApiVersion).

Added Files

  • AccessPolicy.idl
  • Version.idl

Removed Files

None.

Added Methods

  • AdvancedOptions.testUnitySignOnConnection
  • Services.stopMacOSServices

Changed Methods

  • Certificates.detect - removed parameter errors, the exception is thrown instead
  • Certificates.generate - removed parameter errors, the exception is thrown instead
  • Certificates.importCertificate - removed parameter errors, the exception is thrown instead; changed parameter name from content to fileId
  • Certificates.importPrivateKey - removed parameter errors, the exception is thrown instead
  • Migration.cancel - changed datatype of parameter taskIdList
  • Migration.start - changed datatype of parameter userIds
  • ProductRegistration.start - added parameters showImage, newKissMode, trial
  • Session.logout - added parameter redirectUrl

Removed Methods

None.

Changed Structures

Note: namespace kerio::web::jsonapi has been changed to kerio::web.

  • AdvancedOptions.idl

    Added datatypes:

    • enum KoffUpgradePolicy
    • struct KoffOptions
    • struct UnitySignOn

    Changed datatype:

    • struct AdvancedOptionsSetting
  • Certificates.idl

    Changed datatype:

    • struct Certificate
  • common.idl

    Added datatype:

    • struct IdEntity
  • Content.idl

    Added datatypes:

    • enum CustomRuleKind

    Changed datatype:

    • struct CustomRule
  • ProductRegistration.idl

    Added datatypes:

    • struct Extension
    • sequence ExtensionList

    Changed datatype:

    • struct Registration
  • Server.idl

    Changed datatype:

    • struct ProductInfo
  • Users.idl

    Changed datatype:

    • struct User
  • UserTemplates.idl

    Changed datatype:

    • struct UserTemplate

Kerio Connect 7.3.2 - February 8, 2012

Please note that Administration API for Kerio Connect is still in beta.

Added Files

  • SupportIncident.idl

Changed Files

  • AdminStructures.idl
  • AdvancedOptions.idl
  • common.idl
  • Domains.idl
  • IpAddressGroups.idl
  • MailingLists.idl
  • ProductRegistration.idl
  • Server.idl
  • Session.idl
  • SharedStructures.idl
  • Smtp.idl
  • Statistics.idl
  • Users.idl

Removed Files

None.

Added Methods

  • AdvancedOptions.getFulltextStatus
  • AdvancedOptions.startRebuildFulltext
  • Domains.checkPublicFoldersIntegrity
  • MailingLists.getSuffixes
  • Users.checkMailboxIntegrity

Changed Methods

  • IpAddressGroups.validateSet - changed parameter result to errors
  • MailingLists.getMlUserListFromCsv - changed datatype of parameter members, added parameter mlToImport
  • ProductRegistration.start - removed parameter rootDir
  • Server.findEntityByEmail - changed parameter firstEntity to entities

Removed Methods

None.

Kerio Connect 7.2.0

Initial public beta version.

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